We accept return requests for eligible merchandise within 30 days after delivery. Qualifying products may be returned even when no specific reason is provided, and exchanges are available where applicable. The terms below explain the return process, applicable exclusions, and how refunds are handled.
Return Shipping
For approved returns made without a specific reason, as well as orders that arrive damaged, defective, incorrect, or incomplete, we cover the return shipping cost. Unless your return authorization provides different instructions, the standard return address is:
4567 Sunset Boulevard, Suite 200
Los Angeles, CA 90028, United States
Please use the return address provided with your authorization if it differs from the address above.
Cancellation Requests
If you need to cancel an order, contact our Support team before the order ships at Support@coofandygg.shop. Once an order has been shipped, cancellation is no longer available and the return procedures outlined in this policy will apply.
Return Requirements
Before sending any merchandise back, please contact Support at Support@coofandygg.shop or +1 (323) 486-9275 to receive return instructions.
For standard no-reason returns, products should generally be returned in their original condition with the included components and reasonable proof of purchase. Claims involving damaged, defective, incorrect, or incomplete merchandise are handled separately and remain eligible for review under the applicable protections.
Refund Processing
After the returned merchandise is received and reviewed, any approved refund will be issued to the original payment method used for the purchase.
Please allow 5–10 business days for us to process and send an approved refund. The time required for the refund to appear in your account may vary depending on your bank or payment provider.
Items Excluded From No-Reason Returns
The following products are not eligible for a return solely because you changed your mind or no longer want the item:
-
Customized or personalized products
-
Clearance or Final Sale merchandise
-
Gift cards
-
Opened intimate or hygiene-sensitive products
These exclusions do not affect applicable rights concerning products that arrive damaged, defective, incorrect, or missing from an order.
Business & Contact Information
Business: coofandygg.shop
Email: Support@coofandygg.shop
Customer Service: +1 (323) 486-9275
Address: 4567 Sunset Boulevard, Suite 200, Los Angeles, CA 90028, United States.